1.1. These are the terms and conditions on which we supply services to you via the DeliveryApp mobile application (App) and our website deliveryapp.com (Website) (Terms), (together the Platform). Please read these terms carefully before you start to use the Platform or register with us.
1.2. The following terms also apply to your use of the Platform; the App and Website Terms of Use, our Fair Use Policy, Privacy Policy, Cookies Policy, Complaints and Claims Procedure, and Cancellation Policy.
1.3. We may amend these Terms from time to time. For a list of changes and when they were made, please contact us by email at support@deliveryapp.com.
2.1. Who we are. We are Deliver E Hub Limited, T/A DeliveryApp (DeliveryApp/we/us/our) a company registered in England and Wales. Our company registration number is 10547511 and our registered office is at ABC Buildings, 21-23 Quay Street, Manchester, M3 4AE. Our registered VAT number is 260955490.
2.2. What we do. We provide an online Platform to connect customers with suppliers of courier, delivery, and/or vehicle and driver hire services (Platform Services). The courier, delivery, or vehicle and driver hire services available on our Platform are as described on our Platform (Driver Services). You can submit requests for Driver Services via the Platform (Job Requests) by registering for an account with us or as a guest. We are not a provider of any delivery or courier services and at no time will a contract come into existence between you and us for the provision of Driver Services. Any contract you enter into with a Driver will be solely between you and the Driver.
2.3. How to contact us. You can contact us by email at support@deliveryapp.com.
2.4. How we may contact you. If we have to contact you, we will do so using the contact details provided when you registered/made a guest request, for Driver Services with us.
3.1. Upon registration, you are able to add team members within your account, where you can grant certain access and permissions to other users. These DeliveryApp Customer Terms and Conditions and all other DeliveryApp terms (as summarised above at clause 1.2) are applicable to each and every user of the Platform, irrespective of the nature of their membership with DeliveryApp. It is therefore your responsibility, as the creator and/or assignor of the master account, to ensure that any team member you grant access and/or permissions to, is fully aware of and complies with all DeliveryApp terms and conditions and that you accept full legal responsibility for them and their actions.
3.2. To submit a Job Request on the Platform, you can either:
3.3. You must be over the age of 18 to register for an account with us.
3.4. When submitting a Job Request on the Platform and/or via telephone, you will be required to provide various details which includes (as applicable):
3.5. Please ensure the correct address for each and every stop is entered accurately on the Job Request. Drivers reserve the right to charge you in full for any job that has to be cancelled/abandoned in such instances...
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4.1. DeliveryApp is not a courier and does not provide delivery services. DeliveryApp acts as an intermediary introducing you to a Driver for the provision of Driver Services. You acknowledge and agree that the Driver Services are provided to you under a contract between you and the Driver and not under these Terms or any other contract with DeliveryApp.
5.1. When submitting a Job Request, you will be given the option to specify the cost of the goods being transported.
5.2. If you specify the cost value of your goods in the Job Request, your Job Request will only be available to Drivers who have a level of insurance appropriate to that value...
6.1. If you cancel a Job Request within 15 minutes of placing it, no charges will be applied...
7.1. We take payment for the Driver Services via the Platform...
8.1. The Prices are set out within the Platform when obtaining a quote via placing a Job Request...
9.1. We can stop providing the Platform Services at any time. We will let you know as soon as possible in advance...